Technical Documentation

We offer multiple payment options to accommodate our global user base:

• Credit/Debit Cards: Process securely through Stripe
• Cryptocurrency: Bitcoin, Ethereum, and other major coins via Coinbase and Binance
• Manual/Cash Payments: Available in select regions (contact support for details)
• Bank Transfer: Available for annual subscriptions

All transactions are secured with industry-standard encryption protocols.

Subscribing to our service is straightforward:

1. Navigate to the Plans page
2. Browse available subscription options
3. Select your preferred plan
4. Complete the checkout process
5. Gain immediate access to premium features

We offer monthly, quarterly, and annual billing cycles with discounts for longer commitments.

We offer multiple support channels to assist you:

• Contact Form: Use our Contact page to send a direct message
• Support Tickets: Submit a detailed ticket through the ticket system
• Live Chat: Available during business hours for immediate assistance
• Email: Reach us at support@SignalSolid.com

Our support team is available 24/7 and typically responds within 1-2 business hours.

Managing your subscription is easy:

• Change Plan: Log into your account, navigate to Subscription settings, and select "Change Plan"
• Cancel Subscription: Go to Subscription settings and click "Cancel Subscription"
• Assistance: If you need help, contact our support team for immediate assistance

Please note that refunds are processed according to our Refund Policy.

Cancellations take effect at the end of your current billing cycle unless otherwise specified.

Setting up your trading bot involves a few simple steps:

1. Navigate to the Bots section in your dashboard
2. Click "Create New Bot" and select your preferred strategy
3. Configure your risk parameters and trading preferences
4. Connect your exchange API (with trading permissions)
5. Activate your bot and monitor its performance

For detailed setup instructions, please refer to our Bot Setup Guide.

Our legal documents are easily accessible:

• Our Privacy Policy details how we collect, use, and protect your data
• The Terms of Service outlines the rules and guidelines for using our platform

Links to these documents are also available in the footer of every page on our website.

We use token-based authentication. Generate a token from your dashboard and include it in the Authorization header for each request.

• Permissions: Read-only by default; write/trading scopes require 2FA confirmation
• Key Storage: Tokens are encrypted at rest and can be revoked at any time
• IP Controls: Optional IP allowlists are supported

Refer to the API docs for endpoint-specific scopes and examples.

Default limits are applied per token to ensure stability:

• Public endpoints: 60 requests/minute
• Authenticated endpoints: 30 requests/minute
• Bursts: Short bursts are allowed; sustained excess returns HTTP 429

Higher limits are available on upper-tier plans. Contact support for adjustments.

• Account data: Retained while your account is active and for up to 12 months after closure
• Logs & telemetry: 90 days default retention for diagnostics
• Backups: Encrypted backups retained for 30 days

You may request deletion per our Privacy Policy.

• Availability: 24/7 ticketing; live chat weekdays 08:00–20:00 UTC
• Response times: Standard within 8 hours; Priority (Pro/Enterprise) within 2 hours
• Incident updates: Posted on the status page with historical uptime

Enterprise SLAs are available. Contact sales for details.