Refunds & reimbursements
Refund requests are reviewed against the purchase, payment record, product access already delivered, and the applicable terms. A request is not the same as an approved refund.
If you choose End access now for a non-recurring plan, access ends immediately. Money moves only through a separately verified refund or reimbursement workflow.
How the process works
- Open Support and include the payment reference shown in Purchases & billing.
- Explain what happened and what outcome you are requesting.
- SignalSolid reviews the purchase, provider status and current entitlement state.
- If a refund or reimbursement is approved, the financial action is sent or recorded through the supported provider workflow.
- Access and accounting change only after the financial event is verified.
What you will see
Purchases & billing and the payment-status page may show states such as pending, successful, unsuccessful, refunded, disputed, reversed, or reimbursement pending. Provider-confirmed financial events are retained for audit.
Access after a refund
A full verified refund or chargeback against a plan payment removes the funded access period exactly once. A partial adjustment does not automatically end the remaining paid period. For standalone desktop or EA purchases, a full refund, chargeback or reversal revokes access tied only to that order.